(North Dakota Public Service Commission image)
(KNOX) – The North Dakota Public Service Commission (PSC) today reported that the agency received 889 consumer contacts in 2024. These contacts include informal complaints against regulated entities, public input submitted as part of an open case, referrals to other agencies and/or requests for information.
Commissioner Sheri Haugen-Hoffart, who oversees the Consumer Affairs portfolio, emphasized the importance of public and consumer engagement in shaping effective policies. “One of our top priorities at the Commission is to actively listen to public and consumer feedback. The input is critical in crafting well-informed rules, regulations and decisions,” said Haugen-Hoffart. “Our existing system is highly effective in addressing the daily issues and concerns, allowing us to respond promptly and appropriately.”
Informal complaints are received and processed regarding utilities the Commission regulates, including certain aspects of telephone service, natural gas providers, and the three investor-owned electric companies in the state: Xcel, Otter Tail and MDU. Of the 889 contacts, 90 (10.1%) were informal complaints against public utility companies regulated by the Commission. Informal complaint numbers overall were slightly higher for 2024 than the previous year.
In addition to recording complaints and concerns, the Commission also receives public input for cases being considered by the Commission. Public input is most often received for siting cases where the Commission is looking at permitting new transmission projects like pipelines, electric transmission lines and wind farms or for rate cases. Siting hearings are held in a community close to where the project is proposed to be built.
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